Shipping and Delivery Policy
At Charmnests, managed by Noblehorizon systems private limited, we are committed to offering a smooth, dependable, and hassle-free shopping experience. In this policy, “we,” “us,” and “our” refer to Noblehorizon systems private limited, while “you,” “your,” and “user” refer to our valued customers.
Our objective is to ensure that every order reaches you promptly and in excellent condition. This Shipping and Delivery Policy explains the procedures and terms for shipping products purchased through our platform. By placing an order, you agree to the following conditions.
Shipping Coverage
- Deliveries are available to all pin codes across India.
- International shipping is currently not available.
Order Processing
- Orders are generally processed within 1–2 business days from confirmation, excluding weekends and public holidays.
- After processing, a confirmation email with your order details will be sent.
Estimated Delivery Time
- Standard delivery typically takes 3–8 business days, ensuring your products reach you on schedule.
Failed Delivery Attempts
Deliveries may be unsuccessful due to:
- Incorrect or incomplete address
- Recipient not being available
- Refusal to accept the order
Action: In these cases, the shipment will be returned to our warehouse, and you may request re-delivery.
Damaged or Lost Shipments
- For damaged orders, contact customer support within 48 hours and provide clear photographic evidence.
- For lost shipments, a replacement or refund will be processed after verification with the courier partner.
Contact Information
For any questions or concerns regarding shipping and delivery, please contact us at:
noblehorizonsystemspvtltd@gmail.com
We value your trust and strive to make every delivery secure, timely, and smooth.