Return and Refund Policy  

At Charmnests, operated by Noblehorizon systems private limited, we are committed to providing a seamless and worry-free shopping experience. In this policy, “we,” “us,” and “our” refer to Noblehorizon systems private limited, while “you,” “your,” and “user” refer to our valued customers. By purchasing from our platform, you agree to the return and refund procedures described below.

Return Eligibility

  • Items must be unused, unwashed, and in original condition, including all tags, labels, and packaging.
  • Ensure that all tags, labels, and packaging are returned exactly as received.
  • Products that have been worn, washed, or altered are not eligible for return.
  • Return requests must be submitted within 48 hours of delivery by contacting our customer support team.
  • Items failing to meet these requirements will not be accepted for return.
     

Initiating a Return

  • Submit a Request: Email your return request with Order ID and reason for return to noblehorizonsystemspvtltd@gmail.com.
  • Provide Supporting Images: For damaged, defective, or incorrect items, attach clear photos to speed up processing.
  • Follow Return Instructions: Once approved, we will provide detailed return instructions.

Note: We reserve the right to reject returns that do not comply with these guidelines.

Refund Process & Timeline

  • Returned items are inspected to ensure they meet our return criteria.
  • You will be notified if your refund is approved or declined.
  • Approved refunds are processed and credited to the original payment method within 5–7 business days.
  • A confirmation email will be sent once the refund is completed.

Partial Refunds

  • If a returned item partially meets return conditions (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Products

  • For faulty, damaged, or incorrect items, submit a return request within 48 hours of delivery.
  • Include clear photos or videos of the issue and send them to noblehorizonsystemspvtltd@gmail.com for prompt resolution.

Need Assistance?
For any questions or help regarding returns or refunds, contact our customer support team at:
noblehorizonsystemspvtltd@gmail.com

Thank you for choosing Charmnests. Your trust is invaluable, and we are dedicated to making your shopping experience exceptional.